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Frequently Asked Questions
Q: What happens if I cancel the vehicle?
A: If the cancellation is made before 6pm of the day prior, a refund* will be given, less a £25 admin charge. If the cancellation is after this time, 50% will be returned*.
*We aim to process refunds within 5 working days.
Q: How long do I have to load/unload the vehicle?
A: You have 30 minutes to load the vehicle and 30 minutes to unload the vehicle. Charges will apply thereafter as follows:
Small Van to Luton Van = £15 per 30 minutes or part thereof
7.5tonner = £25 per 30 minutes or part thereof
If you know you will need longer than 30 minutes, please call us before booking and we will provide a more competitive quotation that incorporates the time needed. (The above figures are for unarranged waiting).
Q: Will the driver help to load/unload the vehicle?
A: It will be your responsibility to load/unload the vehicle however if you would like the driver to assist, please call us prior to booking for us to include this in our quotation/planning.
Q: Are my goods insured?
A: Please see our terms and conditions.
Q: Can I speak to someone out of office hours?
A: Yes, please see the 'Contact Us' page of the website for out of hours number.
Q: Is it possible to arrange more than 1 collection or delivery on the same vehicle?
A: Yes, please call us before making your booking for an accurate quotation.
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